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Server crash/connection issues
1. If the server error occurred due to the company’s fault and you sustained losses due to the error, you have the right to send a complaint to the company. Complaints are accepted within two working days from the moment when the case occur...
Server connection lost
The platform fails to connect to the server. What should I do?If you see the "No connection" message in the status line in the bottom right corner, please do the following:1. Close the platform and restart it.2. Close the platform, press th...
List of technical errors when working with platform
While working with the trading platform traders may face some technical errors (messages). They could appear at the moment of information exchange between the platform and the server. Below, there is a list of the most common errors.1. ...
Basic questions about trading conditions
Can I trade CFDs on American shares in a demo account? A demo account does not provide CFDs trading. In order to trade CFDs, you should open a live account According to the website, a 6% annual interest rate is accrued on th...
