Deposit transactions via Neteller processed instantly, via Yandex.Money within 3 hours. Money transfers from Visa/MasterCard cards are processed over the time interval from 0 up to 24 hours depending on the method of payment. Cash deposits through our dealers take 1-4 hours. Crediting funds by wire transfer takes up to 5 working days.
If the transfer via electronic payment systems did not credit to your account on time, you need to contact the Finance Department or support service and specify the following information: account number, amount, payment system, and your account number in the electronic payment system, date and time of transfer. The payment will be processed manually by our manager during working hours.
If the money has not been credited to your account within 24 hours after a transfer from a credit card, contact the Finance Department or Technical Support for assistance. Please be sure to specify the following details: the account number, sum, method, and time of the deposit.
If the money has not been credited to your account within 5 business days after a transaction via wire transfer, contact the Finance Department or Technical Support for assistance. Please be sure to specify the following details: the account number, sum, method, and time of the deposit.
Wire transfer withdrawal may require 2-4 days to process. Withdrawal to a Visa/MasterCard card is processed within 2-6 banking days.
If the money has not been credited to your account after withdrawal within the period stated above, contact the Finance Department or Technical Support for assistance. Please be sure to specify your trading account number, code word, payment system, date, and time of the request.
